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ADVANCED <br />U T I L 1 T Y S Y S T E M S <br />Professional Background Aysha's role as a Trailer involves delivering <br />training to clients and fast -tracking them to hands- <br />on proficiency with the advanced suite of <br />solutions such as CIS Infinity, Infinity.Link and <br />Infinity.Mobile. <br />Aysha ensures that her knowledge of all software <br />solutions is always current in order to provide up- <br />to- date training and support to new clients, and <br />to add value when assisting with system testing. <br />Prior to joining Advanced, Aysha worked as a <br />Software Implementation Specialist with Centah <br />Inc. and managed everything from software and <br />mobile apps testing to implementation to in -class <br />and online training all users. <br />Areas of Expertise Aysha has strong professional skills in the <br />following areas: <br />Customer Service <br />Over 15 years of customer service experience, <br />including knowledge of municipal <br />government policies, procedures and AS400 <br />systems used by :most utilities and banks. <br />Training <br />Over 15 years of executive and end user <br />training. Successfully managed the training of <br />over 100 users for numerous clients such as <br />Costco and Lennox in the implementation of <br />major sales and service software system <br />conversions, <br />Business Support <br />• Single point of contact for creation and <br />management of all lst and 2nd level User <br />accounts <br />Experience Columbus Water Works, GA <br />Successfully trained all Core Team on CIS <br />Infinity, <br />Education Bachelor of Arts; Economics / English Literature <br />University of Punjab, PK <br />Previous Work Experience Centah Incorporated <br />Software Implementation Specialist/ Trainer <br />City of South Bend, Indiana 47 <br />