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ADVANCE© <br />it T 3 L I T V S Y S T E M S <br />business processes, and provide change <br />management guidance <br />Experience City of Ottawa, ON (Present) <br />Assist in requirements gathering during <br />discovery sessions, coordinate information - <br />sharing and collaboration amongst internal and <br />client SME teams, initial configuration of system <br />Education Information Technology Management - Enterprise <br />Resource PIanning Stream <br />Ryerson University, Toronto, ON <br />Previous Work Experience Brookfield Real Estate Services <br />Business Analyst <br />• Planned and executed top -down analysis of <br />information systems and related business <br />processes, authoring project documentation and <br />working closely with business clients <br />Atum Corporation <br />Project Manager <br />Provided IT management services to major <br />client Marts & Lundy through project <br />management, business analysis, IT inventory <br />management, and desktop support <br />Eddie Luong <br />Technical Consultant <br />Professional Background Eddie's role as a Tecluucal Consultant involves <br />assisting clients with configuration and testing the <br />performance of systems running Advanced <br />applications. <br />Previous to joining Advanced, Eddie was employed <br />by Open Decisions Inc, as a Systems Engineer, Sales <br />Engineer and Software Developer. Eddie helped in <br />the successful implementation of the internal <br />CRM/Saiesforce system to manage sales pipelines, <br />sales reports, quotations, purchase orders, invoices, <br />timesheets and customer contact information. <br />Areas of Expertise Eddie has strong skills in the following areas: <br />City of South Bend, Indiana 43 <br />