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A, DV AN C ED
<br />U T I LITY SYSTEMS
<br />Thursday, January 18, 2018
<br />Attn: Linda Martin
<br />City of South Bend
<br />Board of Public Works, County Building
<br />227 W Jefferson Blvd., Ste. 1316
<br />South Bend, Indiana 46601
<br />To the City's Proposal Evaluation Committee:
<br />I would like to thank you for providing Advanced Utility Systems, a division of N. Harris Computer
<br />Corporation ("Advanced") with the opportunity to respond to the Board of Public Works of the City
<br />of South Bend's ("City") Request for Proposals for a new Utility Billing System, I am pleased to
<br />submit 5 printed copies of our proposal as well as a digital copy of the proposal in PDF file type on a
<br />thumb drive. Proposal Form 17 has been provided as an Excel file, using the template provided, on
<br />the thumb drive. The completed and signed Price Form has been submitted in a separately sealed
<br />envelope marked "Advanced Utility Systems Price Form."
<br />Advanced offers proven customer information and utility billing software, CIS InfinityO, which we
<br />have successfully implemented in over 150 organizations across North America, Central America,
<br />South America and the Caribbean. It is powerful, feature -rich, flexible software. Along with the
<br />core modules of cash processing, billing, reporting and collections that support revenue
<br />management activities, it includes many features (contact management, alerts, bill formatting,
<br />inventory management) designed to allow the City to provide exceptional customer service.
<br />Along with CIS Infinity - Version 4, we are also proposing the complementary solutions,
<br />Infinity,Link - Version 4, our customer self-service solution; Infinity,Mobile - Version 2, our
<br />paperless service order application and Infinity.131 - Version 4, our business intelligence solution. for
<br />enhanced analytics.
<br />We would like to take this opportunity to first highlight two major benefits of our proposed
<br />solution. First, our solution provides an extensive depth and breadth of features and functionality
<br />that will meet your utility needs for years to come. Secondly, as an industry technology leader, we
<br />were the first vendor to include complete REST API technology within our solution which enables
<br />the City to easily and seamlessly integrate CIS Infinity with other City software (i.e. CIS, Financials,
<br />Work Management, etc.).
<br />Further, Advanced is committed to establishing a solid partnership with the City. The relationship
<br />starts with our RFP response and performance in your selection process, leading to the successful
<br />implementation of our solution and continues with providing high quality ongoing support for your
<br />solution. Advanced, and specifically the Advanced Project Manager, will be accountable for the
<br />overall success of the project.
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