Contract - IHCDA - Mortage Foreclosure Counseling

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58. Good Standing. The Contractor must be currently authorized to do business in all states where it proposes to provide counseling services and the Contractor has current certificates of good standing in all states in which it operates. 59. Duplicate Client Reset. Any client who received counseling services prior to July 1, 2017 will be eligible to be counseled again by the Contractor on or after January 1, 2018 at any level. The duplicate reset only applies to level 1 and 2 clients. Contractor will be required to document that the client received the appropriate level of service again, after January 1, 2018 and all current required documentation is maintained in the client file, with the new intake date. In order for a client to be uploaded into the Data Management System "DMS" for payment, the homeowners trust have received a new counseling session after January 1, 2018 and all required documentation must be updated as of the new intake date and recorded in the client file. The Contractor cannot submit subordinate liens for a homeowner whose primary lien was already serviced by the counselor previously and where this is .not a change in circumstance for the borrower or change in workout options available to the borrower, nor should the Contractor resubmit clients who have on -going cases without any substantial change in circumstances and that have already been filled in a previous round of funding. 60. Client Rij4hts. In order to keep as many options as possible available to clients, the, Contractor must not engage in exclusivity agreements with clients seeking foreclosure or delinquency counseling or interested parties such as servicers or lenders, not shall they otherwise engage in practices which exclude other counseling agencies from working with its clients or its clients' servicers or lenders, should the client willingly seek assistance from another organization. 61. Conflict of Interest Disclosure. The Contractor must disclose in writing any potential conflict of interest to IHCDA. 62. Exhibits. Exhibits A, B, C, D, E, and F attached hereto, are fully incorporated herein. [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK] {00029857-1} Page 19 of 29