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nronos incorporated <br />900 Chelmsford Street <br />Lowell, MA 01851 <br />30-NOV-2017 <br />DANO'CONNQR <br />CITY 0FSOUTH BEND <br />Solution ID: 6123570 <br />Subject: KnonoaSupport Services Quote for CITY OFSOUTH BEND <br />Contract#:Y19OO54R%8-NOV47 <br />Dear DAN. <br />The support services and benefits provided under your existing maintenance services terms are due to expire. In order to continue <br />toreceive support services and benefits for your Kronoeproducts, youviUneedton*mewUhemaimhenancemupportforomot sv <br />year. Please review the attached quote so that we can ensure that the upcoming invoice we send to your Accounts Payable <br />organization accurately reflects your Knonooinvestment. (Please beaware that per the terms ofyour agreement Knonoowill send <br />an invoice 60 days prior to the start of your contract.) If the attached quote matches your records, please sign the quote and <br />return acopy tnnmewithin 1Obusiness days. <br />If your organization requires a Purchase Order for payment, please forward me a copy at this time so I can make sure it is <br />referenced onthe invoice. . <br />When the invoice iupaid, your organization inacknowledging that they are renewing the maintenance support services for another <br />year under the existing terms and conditions with Kronos, If the invoice is not paid, your support services for the products will be <br />cancelled and Kronoawill require you tmsign anew support services contract, with applicable charges, imorder toreactivate your <br />service. <br />I encourage you to visit the Kronos Customer Portal at httpJ1CUSt0rner,kronos,com for access to SuperSearch, eCase <br />management, Customer Forums, Product Documentation, Training tips and so much more! Experience the array of services <br />Kromwmpffern. <br />Please conitact me at the email address or telephone number provided below if you have any questions regarding your renewal <br />Thank you for your business, <br />Regards, <br />Jennifer Phillips <br />Contract Administrator <br />ta|:Q52-6U58-70Q6 <br />fax:877-343-5857 <br />email: Jenriifer.Pli�Hiplp_fLrQagLq..cQM <br />Kmmoa|ncnrpnoted 9DOChelmsford Street Lowell, MA0185l +18002251551 vwww.kmno*uom <br />