Contract - Indiana Housing and Community Development Alliance - Housing Counseling Support

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previous 30 days). A credit report alone does not satisfy the budget verification requirement. 5. Verification of Action Taken. Contractor should take appropriate actions upon the steps outlined in the written Action Plan (created during Level One). Contractor must have documented evidence of "action" taken on behalf of the client. This requires more than the counselor's notes; it also requires documentation that the action took place. This could include, but is not limited to, the following: a. Draft and submit hardship letter to servicer that describes the client's situation, reason for delinquency, factors that should be considered when developing a workout plan, and an estimate of the housing cost the client can afford to pay. Contractor must keep on file a copy of the fax transmission report, e-mail, portal transmission screenshot, or postal mail receipt as evidence that this was submitted to servicer. b. Document an attempt to contact the servicer or lender via fax transmission receipt, e- mail, or postal mail receipt. If a workout is possible, fill out and submit' forms required by the service to move forward with a workout plan, loan modification or other available program and maintain proof that these were submitted in the client file (fax transmission receipt, email, portal transmission screenshot, or postal mail). E-mail contact information for servicers who have made such information is available on www.nw.org/nfmc. c. Complete and submit application for local resource options including refinance programs or rescue funds and document that referral took place via fax transmission receipt, e-mail, or postal mail receipt. d. Assist in situations where client elects to pursue sale options and document the assistance that took place and communication with industry partners via fax transmission report, email portal transmission screenshot, or postal mail. A referral list of realtors for a short sale, or other sale options, must include at least three realtors and the client's signature stating they received the list. This signed referral list should be retained in the file. Please note that referring a client back to the servicer/lender is not considered a referral. e. Collecting and transmitting documentation required for Making Hoare Affordable Program refinance or modification decisions, if that is what Action PIan dictates. Contractor should keep on file a copy of the fax transmission report, email, portal transmission screenshot, or postal mail receipt as evidence that this was submitted or servicer. Note: Neither Counselor Notes nor telephone logs satisfy the requirement for documenting Verification of Action Taken, as neither provide verifiable proof that any action took place. Fax transmission sheets, e-mails, mail receipts, screenshots of portal communication, or other verification that action tools place is required to be retained in the client's file. When reporting for Level Two counseling activities, all five of these completed documents must be in the client's file: authorization, disclosure, privacy policy, budget verification, and {00028595-1) Page 27 of 39