11-15-17 Information and Technology & Health and Public Safety

Home Browse Search

Committeemember John Voorde asked, Did I hear correctly that from call to dispatch is about three (3)minutes? Mr. Schultz replied, For Fire and EMS, yes, it is right around three (3)minutes. That is the average. That is everything from somebody not breathing to a car accident evaluation. If it is a cardiac arrest, there are four(4) questions before dispatch. The most critical calls are the quickest. The Police average is four(4) and a half minutes. It's tough with the Police Department though because technically everything an officer initiates is zero (0) seconds. That really messes up the average metric. Committeemember Voorde followed up, The three (3) and four(4) and a half minutes, is that something we've been accustomed to in the past? Chief Cox replied, It is more or less the same. We are comparing apples to oranges. What we are using right now is a completely different algorithm set for interrogating callers. There are certain questions that, if they are answered in a certain way, they immediately trigger a dispatch. While the dispatcher may still be interrogating for three (3)minutes there could still be a squad on the way. We are also implementing a new technology piece called LOQUTION and that will be rolled out soon. Mr. Schultz stated, We are only five (5) weeks into our new CAD system, too. And it took almost two (2)years to fix CAD systems for Mishawaka and South Bend. We are working out bugs every day. Committee Chair Broden asked, What happens if this whole thing goes down? Mr. Schultz replied, Our IT manager is responsible for making sure that doesn't happen and, if it does, we have a protocol to have a back-up center situation. Committee Chair Broden followed up, And how much has the City helped on the IT side of things? Dan O'Connor, Chief Technology Officer for the City of South Bend with offices on the 12th floor of the County-City Building, stated, I've backed out, personally, from the consultant role. We are making available all the resources Ray and the Center needs. The City is involved with the GIS side of things. We work toward finding the one (1) issue that creates other issues. Santiago Garces, Chief Innovation Officer for the City of South Bend with offices on the 12th floor of the County-City Building, stated, We are working with the County and MACOG as well as Mishawaka on the way we do GIS. The requirements have changed over the years and there are tools that we have to help manage that. IT Items 5