07-12-17 Information and Technology & Health and Public Safety

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move. We were able to transition South Bend Police and Fire, at the County Police and Fire, and Mishawaka Police and Fire all from their old legacy CAD systems and into one (1)platform. That was a big change not only for the 911 Center but for those departments as well. We had a lot of support from the South Bend IT Department and they played a critical role in this rollout. I want to thank them for that assistance. We also brought in all the agencies to get on the same page. We are currently fully staffed for the first time at sixty-four(64)people. Of those sixty- four(64)people, there are nine (9)people that are in various phases of training. We have about four(4) different groups of training right now. Most will be trained in about three (3)to four(4) weeks. We've turned on all of our technology with the exception of the radio upgrade. That is a very lengthy process. We combined not only the 911 Center but we put everyone on a single radio platform, with the exception of Mishawaka. We are waiting for all their tower buildings to be finalized. We're expecting to have everyone on that radio platform by October. At that point, we will have the largest radio system in the State. It should be a very reliable radio system. We are also in the process of building a new tower and modifying the two (2) in Mishawaka. That was a very lengthy process because we had to secure land from INDOT. We will own the tower and have leasing options for the tower. The tower is located at the new 931 bypass and the State Road Four(4) exit. Mr. Croymans continued, The other open products we still have going on is LOQUTION, which is our Fire Learning System. That is a very nice system to have. It will allow the call-taker to enter in an address and it will electronically notify the fire departments of the call, tone them out, and depending on the technology of the station, it could turn the lights on, open the garage doors and execute other steps that make it faster to respond. We will be putting a tower on top of one (1) of the buildings at Notre Dame which will increase our coverage and give us good coverage for football games. Our staffing levels is another area we are focusing on. As I said earlier, for the first time we are fully staffed. Once everyone is trained in the basics, it'll be important to look at cross-training. Obviously we have dispatchers that are trained at certain levels, for certain agencies and in certain disciplines. We haven't fully reached full efficiency. I expect that to be a continually ongoing process. Part of the staffing analysis we did, which you have copies of, came in at a much higher level than anticipated. The Executive Board prioritized the technology side of things. Once we have the new CAD system turned on, within thirty (30) days we will have good statistical information on how call processing is going. The Board first wanted to see what efficiencies could be gained by new technology before we address the staffing level numbers. By July 27th we will have had one (1) month worth of data. Mr. Croymans went on, In the past, our GIS was used more for informational purposes. We would have a stand-alone computer of the mapping we use as a reference. With the new CAD system, it's actually an Ezery-based CAD system so it requires a proper GIS. If GIS is not proper, it would not recommend the proper police and fire cars. That is still the struggle of going to the new CAD system. It's always anticipated whenever a new system is turned on to have a learning curve. With the GIS, we are still seeing a number of errors. The positive side of the GIS is the City of South Bend has resources that are GIS knowledgeable and they've given a lot of those resources to the County to make those address corrections. Before we started this project, in the initial run we had about 344,000 errors in GIS. That was everything from address point failure to overlapping addresses. The last I heard, it has been brought down to only 6,000 errors. 2