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An IBM SaaS Subscription Period begins on the date that IBM notifies Client that Client has access and ends the last day <br />of the month specified in the TD. <br />During an IBM SaaS Subscription Period, Client may increase Client's subscribed level of an IBM SaaS, but may only <br />decrease the subscribed level at the end of a Subscription Period when renewing. <br />During an IBM SaaS Subscription Period IBM provides assistance, as specified in the TD, for Client's offering -specific, <br />task -oriented questions regarding IBM SaaS. IBM SaaS technical support is available only for the currently supported <br />versions of IBM SaaS, Client operating systems, Internet browsers, and software. IBM technical support for SaaS is <br />available during the normal business hours (published prime shift hours) of the IBM SaaS support center. <br />Z125-5831-09 AUG2014 Page 7 of 9 <br />