Laserfiche WebLink
Exhibit A <br />Description of LimeBike's Service Level <br />The following performance indicators shall be met and reported to help the City measure our <br />success serving its citizens and improving the livability and mobility of South Bend. LimeBike <br />will maintain its bikes to be in an excellent state of cleanliness and repair, with a minimum of <br />90% of deployed bikes operable at any time. <br />Performance <br />Description <br />Measurement <br />Minimum Performance <br />Reporting <br />Indicator <br />Tool <br />Standard <br />Frequency <br />App & customer <br />LimeBike <br />Uptime <br />99.5% uptime. <br />quarterly <br />service support <br />reservation <br />reporting <br />portal <br />system fully <br />operational <br />Bicycle <br />Maps identifying <br />Maps showing <br />Fleet will focus on serving <br />quarterly <br />distribution <br />trends in peak <br />aggregate <br />the City of South Bend <br />bike distribution <br />usage patterns <br />and the surrounding <br />region <br />Bicycles in <br /># of bikes in <br />Daily uptime <br />Deploy and maintain a <br />quarterly <br />service <br />service <br />reports <br />minimum of 500 bicycles <br />in service in South Bend <br />in any calendar month <br />with a minimum of 90% in <br />service at all times, <br />subject to increases <br />based on usage data. <br />LimeBike shall deploy at <br />least 200 bicycles within <br />the first 4 weeks of the <br />Initial Term and will <br />deploy at least 500 <br />bicycle within the first 8 <br />weeks of the Initial Term. <br />Report- <br />Response time <br />Time relative to <br />For urgent matters, (a) <br />quarterly <br />responsive <br />to improper bike <br />report logs <br />LimeBike will respond <br />parking 1 other <br />within two (2) hours to <br />problems <br />any complaint during <br />communicated <br />business hours between <br />to Customer <br />8am to 8pm Monday <br />Service <br />through Friday except for <br />State and Federal <br />holidays ("Regular <br />Hours"), or (b) LimeBike's <br />local representative will <br />respond within two (2) <br />hours to any complaint <br />