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SECTION C
<br />CLOUT} APPLICATION HOSTING
<br />SUPPLEMENTAL TERMS AND CONDITIONS
<br />There terms and conditions apply to the cloud services which are Identified in the Pricing as the Cloud 2 in the
<br />Priceiist Name.
<br />These Application Hosting Supplemental Terms and Conditions are applicable for hosting servk:es ordered by Customer for Kronor Software
<br />licensed under Section B of this Agreement
<br />1. DEFINITIONS
<br />"Appilcation(s)" means those Kronor software applicatktns sat forth In the Cloud Hostirrg SSS which are made accessible for Customer to use
<br />under the terms of this Addendum.
<br />"Application Hosting Program" or "Program" means p) acum;slbIlity to the Appikcations. by means of access to the password protected
<br />customer area of the Kronos hosting anvironment and (9) all Hosting Related 5erv)ces.
<br />"Content" means all content Customer, or others acttng on behaB of or through Customer, poste or otherwise Inputs Into the Program, lrx*Afng
<br />but not limited to Information, data (such as payroll data, vacation time, and hours worked), designs, knew -how, logos, text, multimedia images
<br />(e.g. graphics, audlo and video files), compilations, software programs, third party software, applications. or other materials, or any other
<br />Customer content shared or processed on equipment under Ute oontrol of Kronos.
<br />"Hosting Related Services" means certain services set forth in a Services Scope Statement (SSS) containing hosted related swvlces (the
<br />"Cloud Hosting SSS"), such as frosting infrastructure, equipment, bandwidth, server monitoring, backup services, reporting services, storage
<br />area network (SAN) services, lead balancing services, security services, system administration, connectivity services. perfonmance tuning, service
<br />pack Installalton and all professional and/or Cloud Services and maintenance services related to hosting.
<br />„Initial Tenn" means Ifre initial term of the Program as set forth In the applicable Cloud Hosting SSS.
<br />"Internal Use" means the use of the Program: p) by Customer's personnel solely for Customer's internal business purposes and (0) by any
<br />autitaized employee, agent or contractor of Customer to process inforrrration relating to Customers employees assigned to, or potential
<br />employees of, Customer's authorized business untt(s), solely for the internal business purposes of such business unit(s).
<br />"Monthly Service Fee(s)" means the monthly fees described In the Cloud Hosting SSS and set forth on the applicable Order From„
<br />'Order Form' mearts the order request form supplied by Kmnos and signed by the Parties that his the fees for the elements of Customer's
<br />particular Program.
<br />"Personally identMable data" means Information concerning Individually lderilfflable employees of Customer that Is protected against disc losura
<br />under applicable law or regulation.
<br />"Production Fmlronment" means a permanent environment establlshed for rite daily use and malniamnce of Hie ApplIcadws In a live
<br />environment throughout the term of a Program.
<br />"Service Description" means the detailed service dasatption (Including any supplementary service terms) specified in the Cloud Hosting SSS
<br />which sets forth the specdfc Program to be provided to the Customer.
<br />*SLA(s)' means a service level agreement uttered by Kronos for the Production Environment and attached to this Section C as 9hlbli _A which
<br />contains trey service level standards and commitments that apply to the Program as detailed in the Service Description.
<br />"S1i.A Credit" means the cmdll calculated In accordance with the SIA and offered by Kmnos in the event of outages, Interruptions or deficiencies
<br />In the delivery of the Program that result In a failure to meet the terms of the applfcattle SLA.
<br />"Supplier" means any contractor, subcontrador or licensor of Kfonos providing software, equipment and/or services to Kronos which are
<br />incorpotaled Into or otherwise related to the Program.
<br />"Temporary Environment" means a transient database anvbtorarrent created to serve limited purposes for a Ilmlled time period, and identified in
<br />the applicable Cloud Hosting SSS as a Temporary Environment,
<br />2. CLOUD HOSTING SERVICES SCOPE STATEMENT
<br />The description of the particular Program ordered by the Customer. the Program term, the Monthly Service Fee rates, and other fees. If any,
<br />applicable is the Program are described in the applicable Cloud Hosting SSS and Order Form. Kronor will not change the Monthy Service Fee
<br />rates it charges for Customer's existing Program, or the SLA, during the Initial Term, Kroncs may change such Monthly Service Fee rates or the
<br />associated SLA for a renewal term of the particular Program by notifying Customer at least sixty (60) days prior to the exptrat on of the them
<br />current terry. SLAs are only available in a Production Envlrormtent. finless the Cloud Hosting SSS Indicates that the Program Is to be
<br />implemented In a Temporary Environment, the Program wig be deemed to be Implemented In a Production Environment,
<br />3. AUTHORiZED USE
<br />Customer shall take all reasonable steps to ensure that no unaulborized parsons have access to the Program, and to ensure that no persons
<br />authorized to have such access shall take any action that would be In violation of ibis Section C.
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