PSA - Arcadis US - Assessment of Need for Replacement Utility Billing System

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This is Exhibit A, Scope of Basic Engineering Services, referred to in and part of the Short Form of Agreement between Owner and Engineer for Professional Services dated Scope of Basic Engineering Services Project Understanding The City's water department recently performed a current state assessment of their utility billing system and processes, then developed a business case for the replacement of their utility billing system which showed that replacement is advantageous to the City. The City has elected to take the next step in this project by retaining Arcadis to assist with Future State Planning for the new utility billing system. The City desires the new billing system to be compatible with the Microsoft platform that may provide cost savings through a State agreement. Project Tasks The following tasks will be completed: Task 0. Project Management Arcadis will provide project management for the duration of this engagement. Arcadis will communicate the project accomplishments, upcoming activities, and project issues and risks, and also manage relevant project meetings and conduct regular update meetings. Arcadis will manage the review and approval process for project deliverables; written deliverables will be provided in a draft for the City's review, and Arcadis will finalize the deliverable based on City comments. Task 1. Future State Business Process Visioning and Requirements Development Building on the information contained in the Business Case, Arcadis will facilitate workshops with City staff to develop concept -level to -be business process models which will describe the future state vision for the new utility billing system. In advance of the workshops, Arcadis will modify the current -state process models to indicate areas that can be different with a new utility billing system, and we will use these models as that basis for the workshop discussion. During these workshops, Arcadis will also document the functional and technical requirements for the new utility billing system. The requirements will describe how the new system should function, and can be used as the basis for system selection, procurement, and implementation. After the workshop process, Arcadis will submit updated to -be business process models for review and approval by the City. We will also submit a prioritized and categorized listing of functional and technical requirements for the new utility billing system. For budgeting purposes, we have assumed that the to -be vision can be captured in up to 15 process models. Based on recent experience, we anticipate conducting up to 6 two-hour workshops which will cover the following areas: Exhibit A, Scope of Basic Engineering Sewices Page I