PSA - Arcadis US - Assessment of Need for Replacement Utility Billing System

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Integration Requirements Definition The utility billing system will have one or more integration points with each other City systems. We will conduct an integration requirements workshop that will address the desired system interfaces, which might include: + Interactive Voice Response (IVR) system • Badger meter reading • Customer portal • Bill Print vendor • Payment processors • Financial management system • Customer Relationship Management (CRM) Deliverable: Future State To -Be Process Model Vision Functional and Technical Requirements Task 2. Request for Information Arcadis recently performed a number of enterprise asset management and customer information system planning and selection projects, and we are fully aware of the current state of the Customer Information System (CIS) industry. We will augment this knowledge with a Request for Information (RFI), which we will send to water industry CIS vendors whom we believe will be best able to meet the defined system requirements. At the same time, Arcadis will review applicable procurement policies, laws, and cooperative procurement agreements. Using information gathered as part of the RFI process, we will develop a request for information technical memorandum, which will describe the available utility billing systems, identify items needed to be procured to support the new billing system, and will address alternative procurement models. Arcadis will also update the planning level cost estimate that was prepared as part of the business case with information from the RFI process. The result will be a recommendation and plan to procure the new system. Deliverable: Request for Information Technical Memorandum Assumptions • Proposed workshops will be conducted over the course of 2-3 contiguous business days, to minimize required on -site travel. • The City will provide Arcadis electronic or paper copies of available reports, data, records, and other information as needed to complete the project. • The City will provide meeting facilities for Arcadis to hold required working sessions and meetings with City staff. • The City will provide working space for up to 5 Arcadis consultants, including access to internet service. Arcadis will perform project work on -site at the City's offices. • The City will provide Arcadis access to relevant information systems and their support documentation, including the CIS, AMR, and related systerns. Exhibit A, Scope of Basic Engineering Services Page 3