Resolution No. 12-2017 - Write Off of Uncollectable Accounts

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South Bend Water Works General Procedures for Aging Receivable Active Delinquency Actions Customer cycle billing groups are due and payable in twenty days. The following action types are pursued in the attempt to collect payment: First Action: A reminder phone call is made notifying the customer that the account is past due. The account is aged approximately 14 days. (34 days from date of invoice) Second Action: A delinquency notice is sent to the customer indicating the past due balance must be paid to avoid disruption in service. The account is aged approximately 21 days. (41 days from date of invoice) Third Action: A second phone call is deployed informing the customer of the final notice prior to disconnection due to non-payment of the utility bill. The account is aged approximately 28 day. (48 days from date of invoice) Fourth Action: A shut off work order is generated for water service due to non- payment of the past due amount. The account is aged approximately 35 days. (55 days from date of invoice) Final Delinquency Actions An account is determined to be uncollectable after all active delinquency actions are deemed unsuccessful. A final continuation of collection efforts are made to resolve the outstanding debt. Collection Department Pursues Debt: A letter is generated informing the customer of the outstanding receivable and our intent of further collection action if payment is not received. Agency Pursues Debt: Outstanding receivable placements are given to an outside agency for further collection action. Sewer Lien Processing: Delinquent sewer charges are subject to lien attachment after all collection attempts are fully exhausted. Write Off Action Accounts Receivable that is unsuccessfully collected after a period of 52 weeks is written off. The write off process is performed on a monthly basis.