Laserfiche WebLink
Custom Support Workflow Requested <br />• MI to provide initial Tier 1 response & then escalate back to CoSB if needed <br />• Users can Call or Email MI direct for tickets <br />• MI Autotask system used for ticket tracking <br />• Monthly Reporting for SLA's, ticket resolution <br />• Asset tracking provided by CoSB Kasea solution <br />• MI support would get access to Kaseya system for remote support <br />• Possibly AirWatch support access as well <br />• Users will remain local admins on the workstations for now, but may be changed in the near term <br />Assumptions <br />In order to provide some continuity of support, we require management of Change Control expectations to include the <br />following notifications and involvement: <br />1. Significant changes to Workstation application configurations requires notification to Microlntegration prior to <br />roll out. (new or existing applications) <br />2. Significant changes to Workstation image configuration requires notification to Microlntegration prior to roll out. <br />(new or existing image) <br />3. Significant changes to AD group policy for Workstations configuration requires notification to Microlntegration <br />prior to roll out. (new or existing group policy) <br />Services <br />Description Recurring Qty; Ext. Recurring'; <br />Managed Service - Workstation Support $9.00 800 $7,200.On <br />Managed Service - Tier 1 VolP Support $300.00 1 $300.00 <br />Recurring Subtotal $7,500.00 <br />