Maintenance & Support Agreement Renewal - Selectron Technologies, Inc.

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EXHIBIT A Updated December 20, 2016 Pricing Extended Maintenance Estimate: Item Dates covered Amount Less Adjusted Payment Due Date Discount Amount VoiceUtility January 1, 2016 to $20,210.00 Paid December 31, 2016 VoiceUtility January 1, 2017 to $21,670.00 $405.00 $21,265.00 December 15, 2016 December 31, 2017 VoiceUtility January 1, 2018 to $22,750.00 $955.00 $21,795.00 December 15, 2017 December 31, 2018 VoiceUtility January 1, 2019 to $23,890.00 $1,550.00 $22,340.00 December 15, 2018 December 31, 2019 Notes: • Maintenance amounts for future periods are estimates, and do not include increases to reflect additional functionality purchased. • Maintenance estimates for future periods are not a guarantee that annual support agreements will be offered. You will receive a minimum of 12 months notice of discontinuance of annual support agreements. • Above discounts assume South Bend maintains an active Support & Maintenance Agreement through Dec. 31, 2019. If the Contract is cancelled by the City prior to Dec. 31, 2019, the amounts discounted will no longer apply and become immediately due. Products and Licenses VoiceUtilityTm Interactive Voice Response Base Solution (12 Port) VoiceUtility Included Functionality: • Current Balance Owed • Last Billing Date and Amount • Next Billing Date • Last Payment Date and Amount Voice Utility Additional Functionality: Payment Processing Initial Setup Credit Card Processing Module E-Check Processing Module Outbound Delivery Services Initial Setup Delinquency Notification Termination Notification Collection Notification Spanish Language Partial Payments Revised 1/07 • Professional Voice Recording • Transaction Logging • VoiceUtility Reporting Module • SmartE-Mail