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Mr. Garces stated that they are going to be changing the way they communicate with the <br />departments to make sure they are streamlining and consistent. <br />Council President Scott asked what is the average time per call, and Ms. Simmons responded one <br />(1) minute and two (2) seconds. <br />Council President Scott asked how much dedicated time is included for internal training and <br />external training for other departments. <br />Mr. Garces stated that they have created a matrix of skills and competencies for each of the <br />functions, and they'll be requesting the directors to make sure all of the skills and competencies <br />have training time attached to them and we'll be tracking them. <br />Committee Chair White asked if any of the current positions are at the cap. <br />Mr. Garces stated that some people at 311 are at the cap, and there are people who are taking <br />almost half of the pay they would get in the private sector when they took their current jobs with <br />the City, so we are trying to raise the bar so we can retain those individuals. We are trying to <br />work toward some continuity across the new organization we've inherited. <br />Committee Chair White asked what he is projecting to be able to do. <br />Mr. Garces stated that the assumption from a budgetary perspective is that everyone will be <br />making close to the cap, and the new caps should be in the documentation they have in front of <br />them. <br />Committee Chair White asked what would be the total dollar amount to build the organization to <br />the strength that he is proposing. <br />Mr. Garces stated that they would need an additional $200,000. We see this as a good <br />investment, because it avoids the higher costs -of professional services. <br />Committee Chair White asked if Mr. Garces has a replacement timeframe for outdated <br />equipment and technology. <br />Mr. Garces stated that some of this is building on top of what the City is already doing with the <br />IT refresh. Sometime this year or next year all of the PCs will be on a refresh schedule. Our <br />capital expenditure is zero (0) because we're either leasing the technology or we're going to the <br />cloud, which means that we are always with the most up to date technology. It also keeps us <br />honest, because instead of having big capital expenditures in certain years, you're accounting for <br />it throughout the lifetime of the device. <br />Mike Sniadecki, 14th Floor of the County City Building, stated that the network is on the cloud <br />instead of on aging equipment, so we are always going to be on the high end, and we will not <br />have to buy new hardware every five (5) years. Instead of buying, we'll be leasing for our <br />17 <br />