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The mobile platform we had for 311 costs about $12,000 per year, whereas the new system will cost $4,000 per year and be more robust. The system we're building will allow residents and the Council to be completely transparent. If you see a pothole, you submit it and include a picture, you get a tracking number, and you'll be able to see when the pothole goes to a supervisor who will make the determination of whether or not the pothole will be patched. If we are not going to act upon it, you'll get a message, but if it moves forward, you can keep track of the progress. From the managerial standpoint, we can also see when things exceed their service level agreement. We'll be able to flag which are outside of their SLA. It will also give the Council the ability to see when things are or aren't getting done and why. It is also going to include a knowledge base to make sure that our processes are documented across the City and they are exposed to the residents, so the residents don't have to guess how we work. Using the combination of the human power we have in 311 and the technology and access, we think we'll be a leader in our City management. Council President Scott clarified that the projected return is within the year of 2017. Mr. Garces explained that some of the numbers are one -time returns, and others are recurring. Typically, we would account for the recurring returns in three (3) years. We've been doing security assessments, which in the past we haven't. We believe that reducing the opportunity, which is low probability but very high impact of getting hacked or having an attack be successful. Wireless in the youth centers downtown is hard to calculate the return, but it is something that is important. $625,000 includes the two -way radio connectivity, the system that Parks is using to communicate, plus some other costs associated with connectivity from AT &T. We are looking at how to contain that number. Specifically the two -way radios have been increasing four percent (4 %) to five percent (5 %) yearly, due to deferred maintenance. GIS improvements and being able to find the right addresses for 911 calls would have required outsourcing in the past, but we've been able to do it in house for about one -tenth (1 /10) of the cost. Committeemember John Voorde asked what measures are taken to protect all of the data against a disaster. Mr. Garces explained that planning and making sure that we have updated systems helps the City have less vulnerabilities. Outdated systems stop providing protections, which is why we make sure we are fresh and current with our infrastructure. We have a team of experts .now that can plan and make sure we have the right technology to protect this, and also make sure that we have the right procedures. We have moved our data to the cloud, which is more secure. Instead of having our highly sensitive information on premise where someone can just walk in, we keep it in data centers with backups. We're constantly planning to make sure we have business continuity, but also that we could recover from any type of those situations. Councilmember Regina Williams- Preston stated that she is excited about 311. 14