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AREAS OF SPECIALIZATION • New and pre -owned truck sales for highway and vocational segments • Significant parts investment with 25,000+ stocked part numbers and emerging part issue monitoring to minimize customer downtime • Elite Support certified dealerships with Express.Assessment service and experienced technicians to promptly and properly make necessary repairs • Strong, ongoing investment in technical training y with one of the nation's premier dealer -owned Training Centers that attracts technicians from customer fleets and other dealerships in the U.S. and Canada _ nn, • A variety of on -site specialized services •State-of-the-Art Collision Centers • Mobile repair trucks in multiple markets Truck Centers, Inc. — What We Do Areas of Specialization New & Preowned Truck Sales — Our award - winning sales team consists of multilingual staff that is well experienced to assist an array of customers including regional and national fleets, owner operators and various vocational segments. Parts Investment — In order to expedite repairs and avoid costly delays, we stock over 25,000 unique parts in our warehouse and have daily interbranch delivery service to all TCl locations. If an instance arises where we do not have the part, we have instantaneous access to over $250M in dealer inventory through OE Connect. Additionally, Freightliner has a Mission Critical and Emerging Parts Issue tracking system that keeps dealers pre- stocked with critical components for repairs and identifies potential part failures and flags them with replacements so customers and dealers are not caught off -guard in a shortage situation. Elite Support - Elite Support is a collaborative effort between Freightliner and its truck dealers that is focused on improving the customer experience. All full - service TCI locations are part of an elite group of 160+ dealers currently certified in the U.S. and Canada that have met the stringent Elite Support criteria. The cornerstone of Elite Support is our Express Assessment guarantee. Within 2 hours of your service write -up, we will: Communicate single service issue diagnosis, check parts availability and provide an estimate of cost and repair time. This targeted process minimizes delays and has active communication between the service staff and customer to expedite their repair and get them back on the road. Technical Training Investment — Our Training Center is essential to our customer support because the two, full -time, fully- certified trainers conduct year -round courses on various topics for all TCI technicians, service staff at other dealerships plus our customers' Ell