Amendment to PSA - Arcadis - Business Case Evaluation

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STANDARD AGREEMENT FOR PROFESSIONAL SERVICES Page 2 of 4 Between City of South Bend and ARCADIS U.S., Inc. Project Number: 03029036.0000 AMENDMENT No. 1 Schedule A-1 Scope of Amended Services and Related Matters ENGINEERING SERVICES BY ARCADIS Arcadis will build on the work performed as part of the Meter -to -Cash Current Assessment to develop a business case for the identified billing system alternatives. The business case will present the reasoning and justification for each alternative with the intent of ensuring that the selected alternative delivers the expected business value. This will become new Task 3 — Business Case Development (continued from the Current Assessment), as further described below. Task 3 — Business Case Development The following alternatives will be evaluated as part of the business case: Alternative 0 — Do Nothing Alternative 1 — Process Improvements Using NaviLine Alternative 2 —New Utility Billing CIS The citywide ERP alternative (Alternative 3) will not be further evaluated as part of the business case as we understand that the City will not be pursuing a new citywide ERP for many years so the utility should progress independently. The business case will consider the following: • Summarized problem statements • Detailed description of alternatives • Life -cycle costs for identified alternatives • Schedule for identified alternatives. • Benefits of each alternative • Benefits realization considerations • Risks • Key assumptions • Key Performance Indicators (KPIs) - we will suggest metrics that can be used in the future to confirm the benefits realization. The benefits will be described in terms of both tangible and intangible benefits. As part of the business case development, we will estimate the tangible benefits associated with the following areas. Time Savings and Process Efficiencies, specifically in the following areas: Billing, Customer Service, Meter Operations, and Financial Management. o We will conduct a series of day -in -the -life (DILO) analysis to determine the currently time (and cost) of doing certain key business processes, with emphasis on the processes that were identified as in -efficient. Arcadis stall will spend 3-days on -site shadowing South Bend Department of Public Works staff with the intent of documenting the level of effort spent perfonning key meter -to -cash transactions. Improve Non -Revenue Water Management. o We will estimate the amount of non -revenue water reductions that may be possible with different technology. Customer Issues o We will look for a way to estimate the tangible impacts to customers. Deliverable • Business Case South Bend Meterto-Cash Business Case Development_ Amendment No. I