PSA - New Avenues - Employee Assistance Program

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City of South Bend EAP Contract Page 1 Prepared on July 19, 2016 I. Overview New Avenues will arrange for the delivery of Employee Assistance Program services to all employees and their dependents as indicated in the Definition of Eligibility addendum during the term of this Agreement with City of South Bend hereinafter to be referred as "the Company." New Avenues will provide employee assistance services as hereinafter described. New Avenues will arrange for such services to be provided by duly trained and qualified professionals in accordance with generally recognized treatment standards. U. Location and Service Access Information Our corporate office address is P.O. Box 360, South Bend, Indiana 46624. Our corporate office location is 300 South St. Louis Boulevard, Suite 200, South Bend, Indiana 46617. New Avenues manages a network of EAP Providers across the state of Indiana and nationwide to provide service to your employees. A. Any employee or immediate family member may be seen in any of our network offices near their home or workplace. B. Hours of Operation for corporate office and member services include: 9:00 a.m. to 5:30 p.m., Monday through Thursday: 9:00 a.m. to 5:00 p.m., Friday (Eastern Standard Time or Eastern Daylight Savings Time during the appropriate times of the year). Our on -call clinical staff is available for immediate or emergency situations 24 hours per day including weekends and holidays. C. A toll -free telephone number will be provided to all employees for easy EAP access. D. Access to the EAP may be made via the City of South Bend Health and Wellness Center upon Physician or Nurse Practitioner referral. New Avenues will provide: Digital tablet, tablet stand and secure video conferencing software. City will provide: secure internet access, private room for patient use, security for the tablet/stand when not in use, and maintenance of tablet/stand in good condition. There is no additional charge for this video conferencing service. M. Access Procedure and Orientation Service A. Members can access their EAP services by calling New Avenues and speaking to an Intake Specialist who will obtain necessary account information and information of the member's counseling needs. A Care Manager (Master's level mental health counselor) is available for members to consult when dealing with higher risk and emergency needs. The member will then be informed how counseling services will proceed. New Avenues will make a reasonable attempt to select an EAP Provider that can provide continuity of care with the member's health plan if needed. B. Members of our professional staff will meet with all employees setup at the Company's request, in groups, at your sites for approximately 30 minutes to orient them to the program, including how to self -refer, stress confidentiality, and New Avenues