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Level 4a and Level 4b services are the Making Home Affordable Program substitutes for Level 1 and <br />Level 2 services, respectively, and as such, the Contractor is never eligible to receive any combination <br />of Level 1 and 2 fees with Level 4a and 4b fees. <br />Termination of Counseling: <br />The Contractor must document every termination of counseling. Termination occurs or may occur <br />under any of the following conditions: <br />1. Counselor has made three attempts to contact the client, issued an "Unable to Reach" letter, <br />and has not heard back from the client within 31 days of the date the letter was issued; <br />2. Client meets his or her housing needs or resolves the housing problem; <br />3. Counselor determines that further counseling will not meet the client's housing needs or <br />resolve the client's housing problem; <br />4. Client terminates the counseling without resolving the housing problem; <br />5. Client does not follow the agreed -upon counseling and Action Plan; or <br />6. Client repeatedly fails to appear for counseling appointments. <br />{00024811-11 <br />[REMAINDER OF PAGE INTENTIONALLY LEFT BLAND <br />Page 33 of 39 <br />